Get fast and clear answers to your main questions
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CANCELLATIONS
CANCELLATION POLICY
Any type of tickets cannot be modified
Modification of tour/service dates and starting times are subject to availability
** 2 days prior to first service date: Free Cancellation on guide and private vehicle with chauffeur. Any type of entrance tickets have no refund.
** Please note special policy for specific cities
** Less than 2 days prior to first service date: No Refund. Payment of 100% **
**** NO REFUND IN ANY CASE OF MODIFICATION, OR CANCELLATION on any Entrance fees, Flamenco Show, Train Tickets or any type of tickets or ANY fees associated for their above purchase
*This cancellation policy is our standard cancellation policy, some cities have different policies, please ask our agents for your specific cancellation policy. Alhambra tickets and tour are always NON-Refundable.*
If it is inside the cancellation policy and no entrance tickets or any type of tickets are involved, you can cancel your booking free of charge. If not, the booking can be cancelled but might have some cancellation fees and charges.
If it is inside the cancellation policy, the refund can take up to 10 days to be viewed on your credit card.
Of course, to receive the full refund, the cancellation must be done 48 hours before the first contracted service.
BOOKING TOURS
Yes, of course. All you have to do is email us at shreerenuka.toursakola@gmail.com and let us know your specific desires and needs and we will arrange a perfect private experience for you.
Let us guide you to the best possible experience for your private tour. Give us the main details and we will arrange the perfect experience.
We have private official tour guides that speaks many languages. We need to know this at the time of the petition of the tours to check the exact availability in the desired language.
Guardian Angel Service is a service where we are at your disposition 24/7 during your time for your experience and we can help you in anything you might need.
PAYMENTS
Please contact us at shreerenuka.toursakola@gmail.com and get informed if more than 3-4 tours are purchased you may be eligible to a discount.
Yes, of course you can purchase an activity as a gift or on behalf of other people if you have the intended details.
Yes, let us know at the time of booking and we will send you different invoices to pay with different credit cards.
Yes, once we send you the invoice you can pay securely online or over the phone. It is a secure server and we don’t store your credit card details. You are completely safe.
No, we don’t store your credit card details. For future bookings we will need to start the booking process again.
We accept most types of credit cards including American Express, Visa, MasterCard…
Of course, you must pay a percentage of the tour at the time of booking and then a final payment 15 days prior to the start day of the tour.
Currently it is necessary that the activity is fully paid at least 15 days before the day of the tour.
AFTER BOOKING TOURS
If it is included in the tour description and details, we can arrange hotel pick up and drop off.
We can pick you up and drop you off in the respective Cruise Terminal.
If the tour includes private vehicle, you can keep the luggage inside the vehicle. The driver doesn’t leave the vehicle unattended.
Please inform us in advance the age of your child to be able to offer you a child seat the day of the tour.
